Careers at Bowimi
Bowimi exists to make life easier for people who sell in the real world – on the road, in stores, at accounts, face-to-face. We build software that helps field sales teams stay organised, accountable, and actually close more business.
We’re growing, we’re ambitious, and we’re always on the lookout for smart, curious people who want to build something that genuinely helps customers.
About Us
Bowimi is a fast-growing B2B SaaS company that is revolutionising how consumer brands sell their products and manage their field teams. Our platform empowers sales teams to capture, organise, and act on data in real time – replacing outdated spreadsheets and clunky software with modern tools built for today’s market.
With over 250 companies across 15+ countries already using Bowimi, we’ve built a loyal customer base that includes some of the hottest names in the sector; Tenzing, Jaegermister, Beavertown, KIND, Lucky Saint, Vita Coco.
Our Roles
Hiring
Customer Success Manager
- London/Hybrid
Join the Customer Success team in a fast-paced SaaS start-up environment. With a rapidly growing client base, we are looking for a new team member to help our customers get the most out of our field sales software. You will own the journey from initial onboarding and training through to support and customising our system to fit their specific workflows. You will work directly with commercial teams across diverse industries, from emerging challenger brands to market leaders, helping them improve their sales motion.
Customer Success Manager
Customer Success & Onboarding
- Implementation & Onboarding: Lead the transition from Sales to Success, owning system setup and onboarding journey to get brands up and running quickly.
- Success & Retention: Work closely with clients to ensure Bowimi solves their specific problems, whether they are a small team challenger brand or a complex enterprise account.
- Account Health: Proactively manage the customer journey to ensure long-term adoption, identifying “at-risk” accounts early and engaging them to secure renewals.
- Feedback Loop: Identify feature gaps from customer queries to inform the product roadmap and improve platform stability.
Data, CRM & Support
- Data Ownership: Manage client data imports and build PowerBI dashboards to provide deep visibility into their field sales performance.
- CRM Integrity: Maintain CRM as the “Source of Truth,” ensuring all client interactions and other data points are documented.
- Product Support: Manage the support queue, troubleshooting and triaging bugs before escalating to Engineering.
- Educational Content: Create and maintain a library of Knowledge Centre materials to empower users to master the platform.
Cross-functional Collaboration & Efficiency
- Operational Scaling: Proactively identify manual bottlenecks in the customer journey and implement automation solutions to improve efficiency.
- Cross-Functional Collaboration: Partner with Sales, Marketing, and Engineering to ensure a seamless experience for both prospective and existing clients.
Role Requirements
- 2+ Years’ Experience: Background in Customer Success or Account Management. Experience within FMCG, Hospitality, or Food & Drink sectors is a bonus but not essential.
- Data-First Mindset: Highly comfortable with spreadsheets and working with data.
- Relationship Driven: A confident, empathetic communicator who thrives on customer calls, conducting training sessions, and building relationships.
- Strategy & Adoption: Focused on creating “Success Plans” that ensure customers are using the tool to its full potential.
- Curious Learner: While you don’t need to be a technical expert, you are tech-savvy enough to learn new software quickly and explain features simply to non-technical users.
- Bonus: Prior experience using HubSpot or Power BI to build dashboards and insights is a plus, but not essential.
Working at Bowimi
- 📈 Huge growth opportunity in a rapidly growing scale-up
- 💰 Competitive Salary based on experience
- 🌴 26 days holiday + bank holidays + 1 extra day for your birthday
- 💻 Work laptop & second screen
- 🏡 Hybrid working – 3 days in our London Bridge office
- 🚆 Team away days to our Bath office
- 🏥 Free private healthcare + perks through Vitality (e.g. half-price gym membership, etc.)
- 🎉 Regular socials & team activities
- 🎁 Lots of free samples from our amazing customers
- 🚀 Fast learning curve with exposure to Clients early on
How to Apply
Please send your CV and Cover Letter to careers@bowimi.com. We look forward to hearing from you!
Hiring
Solutions Engineer
- Bath/London/Hybrid
As we enter our next phase of growth, we’re hiring for a Solutions Engineer to bridge product, engineering, and customer‑facing teams. You’ll prototype quickly, turn validated ideas into robust production features, and accelerate our enterprise readiness. You’ll own end‑to‑end solutions across our .NET/C#, Vue.js, Python, and AWS stack.
Solutions Engineer
- Partner with Product, Engineering, and Customer teams from discovery to rollout
- Define and map end‑to‑end user journeys with customers and internal stakeholder
- Document friction points and validate with rapid prototypes
- Capture and prioritise product gaps; write clear RFCs and ADRs
- Design and collaborate on end‑to‑end features
- Define necessary data flows, governance, and guardrails
- Design for scale and reliability
- Enable previews and produce feature‑flagged releases
- Collaborate with other Engineers to establish golden paths and CI/CD pipelines
- Identify SLIs and define SLOs
- Monitor adoption, performance, cost, and errors
- Carry out demos, lead pilots with clear success criteria, and train internal teams.
- Break work into stories for Kanban
- Write specs, architecture notes, runbooks, and guides; mentor others in best practice and pragmatic patterns
- Produce and maintain clear architecture diagrams and data/sequence flows, and present solution walk‑throughs to both technical and non‑technical stakeholders
- You think in systems, exercise clear architectural judgment, and make pragmatic trade‑offs
- You have strong product sense and user empathy, prefer small, testable increments, and can move from whiteboard to working software quickly
- You are comfortable with discovery and requirements elicitation, expectation setting, and crisp storytelling for technical and non‑technical audiences; you bring a consultative approach with strong diagramming and presentation skills
- You take a risk‑managed, security‑first approach and favour automation over manual processes
- You have 5+ years delivering customer‑facing SaaS and can take features from rapid prototype to robust production across C#, Vue.js/TypeScript, Python, and AWS
- You’re comfortable with assessing, learning, and adopting new technologies quickly
- You design and operate reliable APIs and integrations, write clear API contracts with OpenAPI, and apply patterns such as webhooks, idempotency, pagination, and resilient error handling
- You understand Authentication and Authorisation models (OAuth2/OIDC, SAML), RBAC/ABAC, and SCIM, and you design for tenant isolation, encryption, auditability, and practical GDPR compliance
- You have shipped AI/ML features that delivered measurable business outcomes, and you run them responsibly in production with evaluation, monitoring, drift detection, guardrails/PII controls, and clear rollback paths
- You use feature flags and safe rollout patterns and are proficient with common engineering tools and services
- You instrument services with logs, metrics, and traces and actively manage reliability, performance, and cost through dashboards and alerts
- You have strong SQL and data modelling skills
- You apply relevant architectural and design patterns, and are comfortable with eventing and analytics
- You design for mobile/PWA and offline‑first scenarios and can manage web and mobile release pipelines when needed
- You write clear specs, RFCs/ADRs, runbooks, and implementation notes, collaborate effectively across teams, mentor others, and deliver iteratively in a Kanban flow
- You are fluent with common diagramming tools and practices and keep diagrams lightweight, current, and linked to specs, ADRs, and API contracts
Role Requirements
- You think in systems, exercise clear architectural judgment, and make pragmatic trade‑offs
- You have strong product sense and user empathy, prefer small, testable increments, and can move from whiteboard to working software quickly
- You are comfortable with discovery and requirements elicitation, expectation setting, and crisp storytelling for technical and non‑technical audiences; you bring a consultative approach with strong diagramming and presentation skills
- You take a risk‑managed, security‑first approach and favour automation over manual processes
- You have 5+ years delivering customer‑facing SaaS and can take features from rapid prototype to robust production across C#, Vue.js/TypeScript, Python, and AWS
- You’re comfortable with assessing, learning, and adopting new technologies quickly
- You design and operate reliable APIs and integrations, write clear API contracts with OpenAPI, and apply patterns such as webhooks, idempotency, pagination, and resilient error handling
- You understand Authentication and Authorisation models (OAuth2/OIDC, SAML), RBAC/ABAC, and SCIM, and you design for tenant isolation, encryption, auditability, and practical GDPR compliance
- You have shipped AI/ML features that delivered measurable business outcomes, and you run them responsibly in production with evaluation, monitoring, drift detection, guardrails/PII controls, and clear rollback paths
- You use feature flags and safe rollout patterns and are proficient with common engineering tools and services
- You instrument services with logs, metrics, and traces and actively manage reliability, performance, and cost through dashboards and alerts
- You have strong SQL and data modelling skills
- You apply relevant architectural and design patterns, and are comfortable with eventing and analytics
- You design for mobile/PWA and offline‑first scenarios and can manage web and mobile release pipelines when needed
- You write clear specs, RFCs/ADRs, runbooks, and implementation notes, collaborate effectively across teams, mentor others, and deliver iteratively in a Kanban flow
- You are fluent with common diagramming tools and practices and keep diagrams lightweight, current, and linked to specs, ADRs, and API contracts
Why You'll Love This Role
- You want ownership and end-to-end impact by shaping and building features used by thousands of field reps, with short feedback loops
- The prospect of scaling solutions to enterprise levels is exciting, not daunting
- You enjoy meaty problems as much as those that need finesse and flair
- You use and build AI/ML solutions that deliver measurable value to save them time and improve outcomes for end users
- You thrive on variety in a fast paced, unhindered environment from discovery, diagrams, hands-on coding, and go‑lives. All delivered as small, testable increments in a clear Kanban flow
- You apply your great communication skills through diagrams, presentations, demos, and documents
- You enjoy mentoring and partnering with customers and teammates
Working at Bowimi
- 34 days holiday (incl. bank holidays) + 1 extra day for your birthday
- Hybrid working – 3 days in our London Bridge / Bath office
- Free private healthcare and a series of other perks, such as half-price gym membership through Vitality (see more here)
- Regular socials & team activities
- The opportunity to shape the future of our success
- Work laptop & second screen
How to Apply
Please send your CV and Cover Letter to careers@bowimi.com. We look forward to hearing from you!
Hiring
DevOps Manager
- Bath/London/Hybrid
This is a hands-on individual contributor role reporting to the CTO. You’ll design, build, and run our cloud infrastructure, CI/CD, observability, and core IT operations (including device management). You’ll also help define IT business processes and uphold ISO 27001. The goal is to make building software fast and safe to ship, reliable for customers to use, and smooth for team members to get work done.
DevOps Manager Role
- Own the DevOps strategy – Design and implement scalable cloud infrastructure, CI/CD, observability, and security-by-default practices that let engineering ship fast and services accessed safely.
- Standardise how services are built, provisioned, administered, and managed – Provide clear ways of working for Infrastructure as Code, environment parity, passwords and secrets management, use of and integration with third-party SaaS and PaaS
- Lead reliability and incident response – Define SLOs, implement actionable monitoring and alerting, run on-call and post-incident reviews, and drive systemic fixes to improve MTTR and availability.
- Champion productivity of technical teams – Support the team in reducing build and test times, improving local development setups, and delivering self-service tooling and best practice ways of working for engineers and internal teams.
- Manage IT processes and UEM/MDM – Support joiner/mover/leaver processes, access reviews, and asset lifecycle management; manage device compliance and endpoints, SaaS integrations, and SSO provisioning.
- Secure and compliant operations – Manage & operate IdP/SSO and RBAC, manage vulnerabilities/patching, maintain hardening baselines, and own ISO 27001-aligned controls, evidence capture, and audits.
- Stay current and apply what matters – Track industry trends in cloud, DevOps, security, and AI. Trial promising tools/practices in small pilots, measure impact, and adopt only what improves reliability, speed, security, or cost.
Role Requirements
- You’ve been around the block
7+ years across software engineering and DevOps/Platform/SRE, and enjoy being hands-on. You’ve shipped, operated, and improved real systems. - You code, script, and automate
Comfortable writing code in at least two of C#/.NET, TypeScript/Node.js, and Python, plus scripting (Bash/PowerShell). You turn runbooks into scripts and scripts into scheduled jobs. - You have deep AWS knowledge and use it wisely
Strong design/operations experience on AWS, backed by an architecture certification (Associate or Professional). You’re pragmatic, cost-aware, and confident with integrating GCP when it’s more appropriate. - You know GitHub and ship through GitHub Actions
Reliable multi-stage pipelines (build, test, scan, release, deploy), fast feedback, and safe rollbacks. - You treat infrastructure as code
Good understanding and practical experience with Terraform, secrets management, environment provisioning, reproducible deployments, and reviewable changes. - You keep systems healthy and teams unblocked
Useful logs/metrics/traces, actionable alerts, sensible SLOs. Comfortable on-call, you conduct thorough post-incident reviews and turn fixes into lasting improvements. - Security and compliance aren’t afterthoughts
Google Workspace as IdP/SSO, least privilege/RBAC, patch/vuln management, and practical ISO 27001 control implementation with clean evidence. - You help staff do their best work
Mixed macOS/Windows fleet experience, clean joiner/mover/leaver flows, SSO-based provisioning, and clear self-service docs that actually help. - You’ve used AI where it counts
Real experience integrating LLMs/AI services from industry leaders for developer productivity or operations (e.g., CI insights, code analysis, incident triage, ops copilots) with attention to data privacy and cost. - You keep your knowledge fresh
You follow relevant communities, changelogs, and standards (AWS/GCP updates, CNCF, OWASP, ISO). You’re selectively curious and pragmatic, and you can generate ideas and follow through to make a measurable difference.
Nice to Have
- Containers and orchestration (Docker, ECS/EKS), frontend build/release familiarity (Vite, React/Vue), and API gateway patterns.
- Security tooling integration: SAST/DAST/SCA, dependency governance, SBOMs.
- Experience with GCP services (e.g., BigQuery, Maps, Vertex) and cross‑cloud identity/networking.
- FinOps basics: tagging, budgets, and dashboards.
Working at Bowimi
- 34 days holiday (incl. bank holidays) + 1 extra day for your birthday
- Hybrid working – 3 days in our London Bridge / Bath office
- Free private healthcare and a series of other perks, such as half-price gym membership through Vitality (see more here)
- Regular socials & team activities
- The opportunity to shape the future of our success
- Work laptop & second screen
How to Apply
Please send your CV and Cover Letter to careers@bowimi.com. We look forward to hearing from you!
Applications now closed
Head of Customer Success
- London/Hybrid
We have a fantastic customer success team at Bowimi and they have played in a huge role in our success up until now (our Trustpilot reviews don’t lie!). However, as we move into a new, very exciting stage of expansion, we need to evolve from a customer support function into a modern, SaaS customer success team.
This is a fantastic opportunity for someone who wants to lead their own team and have genuine influence in the direction of a fast-growing business.
Why Bowimi
Because we put people first, and we’re serious about building something great.
Come build Bowimi with us.
Don’t see a role that fits? If you think you could add value to Bowimi, we still want to hear from you.